Frequently Asked Questions

You’ll find answers to the most commonly asked questions about the Weekly Lottery here.

Who are the Stroke Association?

We are here to support people to rebuild their lives after stroke. Everyone deserves to live the best life they can after stroke. So we provide specialist support, fund critical research and campaign to make sure people affected by stroke get what they need and deserve.

What is the Stroke Association Weekly Lottery?

The Weekly Lottery is a draw that takes place every Friday. Each ticket you purchase gives you the chance to win a range of cash prizes. Each entry costs just £1.

Why is the Stroke Association running a Weekly Lottery?

All of the proceeds from each week’s lottery will go towards supporting vital services such as our Helpline, grants and support groups.

How can I buy tickets?

Register to play on our website by completing your Direct Debit details. Once you’ve registered, we’ll post out your welcome pack containing your unique 6-digit lottery number, your payment confirmation and the date of your first draw.

Why am I sent to another website when making a payment?

When taking payments, the Stroke Association use a secure payments system provided by our External Lottery Manager. This ensures your details are taken safely and securely when you enter the lottery online.

Why is there a delay between registration and entry into the draw?

Following registration there are a number of administrative processes to complete, like verifying your payment details with your bank, claiming the funds from your bank account and the funds being received.

What can I win?

Every week, you could win the following prizes:

  • 1st prize, £1,000,
  • 2nd prize, £250
  • 3rd prize, 25 lucky winners will get £10
  • Super Draw in December for a guaranteed £8,000.

If the 2nd prize isn’t won, it rolls over each week up to a maximum value of £10,000.

How will I know if I’ve won?

The draw takes place every Friday. We check the winning lottery numbers and winners are notified by post. All of the winning numbers are published on our website, here.

Where does my money go and how likely am I to win a prize?

In 2019, after paying out prize money and running costs, the Stroke Association received 73% back from every £1 ticket spent in our lottery. We gave away 15% in prize money and spent 12% on the administration of the draw.

You have approximately a 1 in 226 chance of winning a prize with every entry into the weekly draw. (Based on draw numbers during July 2020)

I’ve lost my lottery numbers. What should I do?

Don’t worry, we have a record of your number/s. If you’d like us to re-send them, call us on 0370 050 1685 or email lottery@stroke.org.uk

What are the lottery terms and conditions?

The lottery terms and conditions are a list of rules we adhere to, to ensure you are completely clear about the terms of your entry into our lottery. You can access the terms and conditions here or you can telephone us on 0370 050 1685.

What are cookies?

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work better, as well as to provide information to the owners of the site. A cookie often contains a unique number, which can be used to recognise your computer when a user of your computer returns to a website that it visited previously. Cookies are safe and secure and are commonly used by websites.

How does Stroke Association use cookies?

You can learn about how we use cookies here. In your web browser, you can choose to turn cookies on or off. You can also delete specific cookies or clear your browser’s cache (history). If you choose to disable cookies, some parts of this website will not work properly. Find out more here.

How do you protect my personal information?

We take your privacy very seriously and are committed to protecting your personal information.

Our Privacy Policy explains how we may collect and use the information you give us. To find out more about our Privacy Policy, click here.

If you wish to discuss your preferences for how we communicate and process your information please contact our friendly supporter care team on 0300 3300 740. The line is open from 9am to 5pm, Monday to Friday.

Messages can be left outside office hours and a member of our team will call you back as soon as they are available.

What is responsible gambling?

The Weekly Lottery makes every effort to behave in a socially responsible manner. You must be at least 18 years old to play our lottery and we have measures in place to ensure we do everything in our power to control underage playing. The Weekly Lottery is an incentivisedmeans of supporting the Stroke Association. However, before entering into any scheme which involves speculative spending, you are advised to remember the following:

  • You should gamble only as a means of entertainment not to make money.
  • You should only gamble as much as you can afford to lose.
  • Before gambling, you should set yourself clear limits on how much you can afford to spend.

You should not attempt to gamble back money you have lost. If you think you may have a problem with gambling, contact the gambling support network, GamCare confidentially on 0808 802 0133. Alternatively, visit the GamCare website at www.gamcare.org.uk.

How can I get in touch with the Stroke Association?

If we haven’t answered your question here, please get in touch.

Good luck!

© Stroke Association
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