Frequently Asked Questions

You’ll find answers to the most commonly asked questions about the Weekly Lottery and raffles here.

General FAQs

Who are the Stroke Association?

We are here to support people to rebuild their lives after stroke. Everyone deserves to live the best life they can after stroke. So we provide specialist support, fund critical research and campaign to make sure people affected by stroke get what they need and deserve.

What are cookies?

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work better, as well as to provide information to the owners of the site. A cookie often contains a unique number, which can be used to recognise your computer when a user of your computer returns to a website that it visited previously. Cookies are safe and secure and are commonly used by websites.

How does Stroke Association use cookies?

You can learn about how we use cookies here. In your web browser, you can choose to turn cookies on or off. You can also delete specific cookies or clear your browser’s cache (history). If you choose to disable cookies, some parts of this website will not work properly. Find out more here.

How do you protect my personal information?

We take your privacy very seriously and are committed to protecting your personal information.

Our Privacy Policy explains how we may collect and use the information you give us. To find out more about our Privacy Policy, click here.

If you wish to discuss your preferences for how we communicate and process your information please contact our friendly supporter care team on 0300 3300 740. The line is open from 9am to 5pm, Monday to Friday.

Messages can be left outside office hours and a member of our team will call you back as soon as they are available.

What is responsible gambling?

The Stroke Association makes every effort to behave in a socially responsible manner. You must be at least 18 years old to play our lottery and raffles, and we have measures in place to ensure we do everything in our power to control underage playing. The Weekly Lottery and raffles are an incentivised means of supporting the Stroke Association. However, before entering into any scheme which involves speculative spending, you are advised to remember the following:

  • You should gamble only as a means of entertainment not to make money.
  • You should only gamble as much as you can afford to lose.
  • Before gambling, you should set yourself clear limits on how much you can afford to spend.

You should not attempt to gamble back money you have lost. If you think you may have a problem with gambling, contact the gambling support network, GamCare confidentially on 0808 802 0133. Alternatively, visit the GamCare website at

How can I get in touch with the Stroke Association?

If we haven’t answered your question here, please get in touch.

Weekly Lottery FAQs

What is the Stroke Association Weekly Lottery?

The Weekly Lottery is a draw that takes place every Friday. Each ticket you purchase gives you the chance to win a range of cash prizes. Each entry costs just £1.

Why is the Stroke Association running a Weekly Lottery?

All of the proceeds from each week’s lottery will go towards supporting vital services such as our Helpline, grants and support groups.

How can I buy tickets?

Register to play on our website by completing your Direct Debit details. Once you’ve registered, we’ll post out your welcome pack containing your unique 6-digit lottery number, your payment confirmation and the date of your first draw.

How does the £5 payment per month work?

Starting from April 2024, any payments made will be collected as £5 rather than the previous £4.34 amount. This means we collect an extra 66p per month (per line) to cover additional entries in to our Summer Superdraws. Depending on when you join, you can have up to 8 extra lines in the Superdraw, giving you even more chance to win.

£4.34 will be used to credit your regular weekly lottery lines like before, but 66p will go into a new Summer Superdraw 'wallet'. Depending on how much your Summer Superdraw wallet has, will decide how many extra entries you receive.

In months where there are 5 weeks rather than 4 and your £4.34 portion of your monthly payment might not cover all your weekly lines, we'll use your Summer Superdraw credit to ensure your lines never get left out of the draw.

Why am I sent to another website when making a payment?

When taking payments, the Stroke Association use a secure payments system provided by our External Lottery Manager. This ensures your details are taken safely and securely when you enter the lottery online.

Why is there a delay between registration and entry into the draw?

Following registration there are a number of administrative processes to complete, like verifying your payment details with your bank, claiming the funds from your bank account and the funds being received.

What can I win?

Every week, you could win the following prizes:

  • 1st prize, £1,000,
  • 2nd prize, £250
  • 3rd prize, 25 lucky winners will get £10
  • 4th prize, 100 lucky winners will get 5 prize entries
  • Super Draw in December for a guaranteed £8,000.

If the 2nd prize isn’t won, it rolls over each week up to a maximum value of £10,000.

How will I know if I’ve won?

The draw takes place every Friday. We check the winning lottery numbers and winners are notified by post. All of the winning numbers are published on our website, here.

Where does my money go and how likely am I to win a prize?

In 2022, after paying out prize money and running costs, the Stroke Association received 74p or 74% from every £1 spent in our lottery. We gave away 10% in prize money and spent 16% on the administration of the draw. Supporters had a 1 in 181 chance of winning a prize.

I’ve lost my lottery numbers. What should I do?

Don’t worry, we have a record of your number/s. If you’d like us to re-send them, call us on 0370 050 1685 or email

What are the lottery terms and conditions?

The lottery terms and conditions are a list of rules we adhere to, to ensure you are completely clear about the terms of your entry into our lottery. You can access the terms and conditions here or you can telephone us on 0370 050 1685.

Raffle FAQs

Why is the Stroke Association running raffles?

All of the proceeds from each raffle will go towards supporting vital services such as our Helpline, grants and support groups.

How much are tickets?

Each ticket costs just £1 and you can purchase up to 50 tickets for each raffle.

How do I enter?

You can enter online by clicking here.

Who can enter?

To enter our raffles you must aged 18 years or older and reside in England, Scotland or Wales.

Can you claim Gift Aid on my ticket purchase?

No, unfortunately the money collected through the sale of raffle tickets does not qualify for Gift Aid.

However, if you would like to make a goodwill donation on top of purchasing your raffle tickets, we can claim Gift Aid on your donation.

Please complete the Gift Aid information on your entry form so that we can claim Gift Aid on your behalf. Please read the declaration regarding Gift Aid carefully to ensure you are eligible.

What prizes are available?

For the Spring Raffle, the top prize is £5,000. You can also win the following cash prizes:

  • 2nd prize, £1,000
  • 3rd prize, £500
  • 4th prize, £25 (20 prizes available)
  • 5th prize, £10 (80 prizes available)

How will I know if I’ve won?

A full list of winners will be published on our website after every raffle draw.

If you are one of our lucky winners, you don’t need to claim your prize as we will automatically send your winning cheque to you in the post.

How much does the Stroke Association make from each ticket sold?

During the 12 months ending 30 September 2022, 67p from every £1 ticket spent in our raffles went to help support the vital work of the Stroke Association. 11p was given away in prizes and 23p was spent on running the draw.

What are the odds of winning a prize?

In our Summer Raffle, drawn on 8 September 2022, there was a 1 in 984 chance of winning a prize.

What are the terms and conditions?

The raffle terms and conditions are a list of rules we adhere to, to ensure you are completely clear about the terms of your entry into our raffle. You can access the terms and conditions here, or you can telephone us on 0330 678 3059, or email us at

I have another question – who can I talk to?

Please call our Raffle Hotline on 0330 678 3059 or email us at

Good luck!

© Stroke Association

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